← Help desk

HERE TO HELP

A hand when
you need one.

Start with the answers below. For anything else, get in touch about My Finance.

Common questions

I’m having trouble signing in.

Use the email address and password you registered with. If email confirmation is enabled, open the confirmation email, confirm your address in your browser, then return to the app to sign in. Check your spam folder if the email has not arrived. Signing in requires an internet connection.

Where are my transactions stored?

Income, expenses, notes, dates, and tags are saved locally on your device. The current version does not sync or back up financial entries to Supabase. Signing in on another device will not transfer your entries.

Why can’t I see my previous entries?

Make sure you are on the original device and signed in with the same account, then check the selected month. Entries belong to the account that created them. Removing the app or clearing its data can remove local entries; My Finance cannot restore them from a cloud backup.

How do I change the language or appearance?

Open Account → Settings. Choose English, Thai, or System for language, and Light, Dark, or System for appearance. These preferences are saved on this device. Changing the language does not convert currency amounts.

How do I delete my account?

Open Account → Delete my account and local data, then confirm with Permanently delete account. An internet connection is required. This deletes your authentication account and removes its transactions and drafts from the current device. Copies on other devices must be removed on those devices. Deletion cannot be undone.

Account deletion did not finish. What should I do?

Check your connection and try again. If the app says your account was deleted but local cleanup is incomplete, tap Retry to finish removing local data and signing out.